Difficult people--they are everywhere.  Perhaps it’s a co-worker, a subordinate, a customer, your boss, or even a neighbor.  Regardless of their role in life, these chronically frustrating folks waste your time, cost you money and make your life miserable.  You may wish they would just go away.  The reality is that Stressful People are here to stay. In this up-beat, informative webinar, you’ll learn how to deal with them in a way that’s a win-win for both of you.

Webinar Objectives

• Identify the three key diagnostic indicators of stressful people
• Work with the four most common types of stressful people
• Establish interpersonal contracts to prevent problems
• Stand up for yourself without becoming overly aggressive
• Keep a positive, healthy mental attitude
• Use the magic power of “Other Focus” to bring out the best in them
• Overcome differences of opinion within your team to achieve win/win outcomes.

Webinar Agenda

• Intro
• Exercise that helps participants identify where they should focus their efforts.
• Review of 3 principles of operant conditioning
• Review of the single most important driver of behavior
• Reminder to focus on behavior.
• Review of the 4 types of difficult behavior with tools to deal with them.
• Review & wrap up.

Webinar Highlights

• Keep a positive, healthy mental attitude.
• Use the magic power of “Other Focus” to bring out the best in them.
• Overcome differences of opinion within your team to achieve win/win outcomes.
• Increase your ICSR (Internal Customer Satisfaction Rating).
• Play positive politics to get your ideas taken seriously and your projects completed successfully.
• Adapt your working style to mesh with others.
•  Identify and celebrate the strengths of others to achieve greater results.
• How to create enthusiastic and engaged employees

Complimentary Resources:

• Absolute Honesty: Building A Corporate Culture That Values Straight Talk and Rewards Integrity. By: Larry Johnson & Bob Phillips, AMACOM Books/Harper Collins, New York, 2003
• Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind, December 6, 2016 by Amy Cooper Hakim (Author), Muriel Solomon
• Dealing with People You Can't Stand, Fourth Edition: How to Bring Out the Best in People at Their Worst Paperback – March 26, 2024 by Rick Brinkman and Rick Kirschner 
• Setting Boundaries with Difficult People: Six Steps to SANITY for Challenging Relationships Paperback – October 1, 2011 by Allison Bottke and Karol Ladd 

Who Should Attend?

This is for everyone who deals with difficult people. These people can be your subordinate, coworker, boss, or neighbor. They constantly give you stress. This webinar can be attended by almost everyone because we all deal with stress giving people everyday. The audience of this webinar can include: -

• CEO’s
• HR Managers
• Managers
• Leaders
• Customer Service Supervisors
• Team Managers