Stop Avoiding Difficult Conversations: Practical Tactics for Crucial Communication

Learn How to Handle Difficult Conversations and Minimize Conflict and Tension

Every workplace experiences conflict, confrontation, and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos, and possibly even exploding tempers. 

As leaders, it’s vital that you handle difficult conversations while minimizing conflict and tension. Join this session, where expert speaker Joel Garfinkle will discuss how to avoid damaging the working relationships that are so important to your success. 

Webinar Agenda

• Understand what difficult conversations are
  • Learn about conflict: All difficult conversations have some “conflict” at its root. 
  • How conflict arises between co-workers, supervisors and subordinate.
  • How to manage different types of conflict: Disagreement in meetings, communication obstacles and breach of confidence or loyalty. 

• Learn the benefits gained by initiating difficult conversations.
  • With improved collaboration your team becomes more efficient. 
  • Improves worker productivity throughout the organization.

• Understand why you avoid having difficult conversations?
  • How the fear of rejection stops you from having the conversation. 
  • How being liked can stop you from having the conversation. 

• Get a road map to follow when preparing for and engaging in difficult conversations. 
  • 6 questions that will prepare you for all difficult conversations.
  • How does the other person perceive the situation and what assumptions are you making. 

• Learn a 4-step process that will lead to a successful outcome of the difficult conversation.
  • Step 1 Listening – begin the conversation by listening. 
  • Step 2 Mirroring – simply reflecting back the other person’s point of view. 
  • Step 3 Questioning – asking open-ended questions. 
  • Step 4 Empathy – actually understanding what the other person is feeling.

Webinar Highlights

This session will help you:

•    Improve your conflict-resolution skills. 
•    Prepare for and engage in difficult conversations. 
•    Discuss what matters most with co-workers and employees in a non-confrontational manner.
•    Understand how to make other people feel heard and understood so you can work together to come up with solutions.
•    Use conflict as an opportunity to create a positive outcome.

Who Should Attend

• CEO, CFO, COO, CTO
• Senior Vice Presidents
• Vice Presidents
• Regional Managers
• Managers and Supervisors
• Newly Promoted Managers
• High Potential Employees 
• Executive directors
• Managing directors
• HR managers 
• Team Leaders 

Managing Your Well-Being as a Manager

The pandemic and post-pandemic era is a very new environment for many people—including managers. The isolation caused by work-at-home has spawned many mental care crises—even for managers. Many people live alone. Many people have small social circles of friends and relatives to serve as a social support network. As a result, many managers must find ways to ensure their own well-being as well as promote and encourage that of their workers. That is the focus of this session. Well-being for managers begins with awareness of the need to recognize what is necessary to keep oneself healthy, happy, and feeling good. It means doing one’s best to recognize depression and find ways to keep one’s body, mind, and spirit healthy and vibrant. This webinar focuses on how to do that.

Webinar Objectives

• After attending you will be able to define what is meant by well-being for managers
• After attending you will be able to describe 10 principles to follow to help ensure well-being for managers
• After attending you will be able to discuss with workers and even with friends and family what you as a manager do for well-being so as to set an example
• After attending you will be able to explain why well-being is so important at a time when a mental health care crisis exists

Webinar Agenda

• Introduction 
  • Overview
  • Objectives
  • Organizational structure of the presentation
• Recognizing the Need and Importance of Well-Being for Managers 
  • What is well-being for managers?
  • Why is well-being for managers important?
  • What are some facts and figures about well-being-related issues in the USA?
• Ensuring Physical Well-Being for Managers 
  • What is physical well-being for managers, and how does that fit into a larger well-being regimen?
  • What are the components of a physical well-being regimen?
  • How do you formulate and implement a physical well-being regimen?
• Ensuring Mental Well-Being for Managers
  • What is mental well-being, and how does that fit into a larger well-being regimen?
  • What are the components of a mental well-being regimen?
  • How do you formulate and implement a mental well-being regimen?
• Ensuring Spiritual Well-Being for Managers
  • What is spiritual well-being, and how does that fit into a larger well-being regimen? 
  • What are the components of a spiritual well-being regimen? 
  • How do you formulate and implement a spiritual well-being regimen?
• Summary and Final Questions and Answers

Who Should Attend

• Business owners
• Managers
• HR managers 
• Professionals